Toll management isn’t the most glamorous part of running a rental car business—but it’s one of those everyday tasks that can quietly chip away at your profits and customer satisfaction if it’s not handled well.
That’s why RCM, in partnership with RTM, offers a tolling automation solution that makes toll management seamless, accurate, and efficient. Together, we’ve brought together the right mix of technology, integration, and experience to help rental car operators get ahead of toll-related admin once and for all.
Here’s how it works—and why it’s worth your attention.
The Problem: Toll Management Is Holding You Back
If you’re still processing tolls manually, chances are your team is spending hours each week matching toll notices to rental agreements, contacting customers after the fact, and trying to recover charges long after the vehicle has been returned.
This approach leads to:
- Time-consuming admin
- Delayed or missed billing
- Lost revenue
- Unhappy customers
- Potential compliance issues
It’s inefficient, error-prone, and not sustainable—especially as your fleet grows.
The Joint Solution: Powered by RCM + RTM
RCM and RTM have teamed up to bring you a tolling automation solution that takes the heavy lifting off your plate.
RCM provides the platform and API that powers the solution, while RTM has integrated the supporting tech and processes to make the automation work end to end. It’s a smart collaboration designed specifically for rental car operators.
With this solution in place, tolls are:
- Processed overnight
- Matched automatically to the correct rental
- Billed directly to the customer
- Tracked in real-time for full transparency
The result? Admin time slashed, errors reduced, and toll recovery improved—without your team needing to chase down a single fine.
Real Cost Savings with a Clear Fee Structure
The cost breakdown is simple:
- RCM charges $0.60 per toll to access the API and automation platform.
- RTM charges $1.00 per successfully processed transaction.
Together, that brings the total cost to $1.60 per toll, all-in. But when you compare that to the cost of manual processing—staff time, follow-ups, disputes—it’s still a significant cost saving.
In fact, many rental car operators are seeing up to 90% reduction in their toll-related admin costs after switching to automation.
An Easy Revenue Opportunity, Too
Some operators choose to simply pass the $1.60 cost on to the customer, breaking even but still gaining valuable time and efficiency. Others apply a modest toll admin fee—say, $3 per toll—bringing in $1.40 in profit per transaction.
It’s a smart way to turn what used to be a headache into a hassle-free revenue stream.
Better Experience for Customers
The benefits aren’t just internal. With faster, clearer toll processing, your customers won’t be caught off guard by unexpected charges weeks after their trip. Instead, they receive prompt, transparent billing—resulting in fewer complaints, better reviews, and increased loyalty.
Why It Makes Sense for Your Business
Partnering with RCM and RTM for tolling automation gives your rental operation a serious edge:
- ✅ Save time and reduce admin costs
- ✅ Recover tolls quickly and accurately
- ✅ Keep customers happy with timely billing
- ✅ Turn tolls into a profit centre
- ✅ Scale effortlessly as your fleet grows
Let’s Talk
RCM and RTM are already helping rental car companies across the country automate tolling, save money, and improve operations.
If you’re ready to move beyond the paperwork and start simplifying toll management, get in touch with us today. Let’s help you unlock the full potential of tolling automation—together.