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Smarter Toll Management for Rental Car Operators

Toll Charges: The Silent Admin Burden

If you run a rental car business, you already know how frustrating toll processing can be. Notices come in late, matching them to the right rental takes time, and recovering costs from customers isn’t always guaranteed. Manual toll management drains time and energy—and leaves money on the table.

That’s why RCM and RTM joined forces to develop an automated tolling solution that saves time, increases accuracy, and creates new opportunities for revenue.

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Rental Toll Manager Partnership
Rental Toll Manager

Collaborative Solution Built for Fleets

This isn’t just an RCM product—it’s a partnership. RCM provides the platform and API that power the solution, while RTM brings in the complementary tech that makes everything work seamlessly. The result is a smart, scalable system tailored to the rental industry.

Together, we automate the entire tolling process:

  • Toll data is matched to the correct rental agreement overnight.
  • The charge is automatically applied to the customer’s payment method.
  • No manual matching, no admin bottlenecks, no surprises.

Manual vs. Automated Toll Processing

Bookings from agent websites are received instantly in Rental Car Manager with no additional keying required.

Aspect

Time per toll

Admin cost per toll

Accuracy

Customer impact

Scalability

Manual Tolling

~4 minutes

$2.00

Prone to errors

Surprise charges, disputes

Resource-intensive

RCM + RTM Automation

<10 seconds (exception only)

$0.20

Real-time data matching

Clear, timely billing

Grows with your fleet

RCM and RTM offer transparent, predictable pricing. Many rental companies choose to pass this cost on directly. Others charge an admin fee, turning tolling into a revenue stream while still offering clear value to customers.

Boost Customer Experience and Your Reputation

Automated tolling doesn’t just help your team—it also improves the experience for renters. Customers are no longer hit with surprise toll charges weeks after their trip. Instead, they’re billed quickly, clearly, and fairly.

That transparency builds trust, reduces disputes, and boosts your chances of getting repeat bookings and positive reviews.

Customer Experience
Rental Toll Manager System

Why It Works—for You and Your Customers

With RCM + RTM Tolling Automation, you:

  • Save valuable admin time and reduce operational costs
  • Ensure timely, accurate toll billing with minimal effort
  • Improve customer satisfaction and trust
  • Recover toll revenue faster and more reliably
  • Create a scalable, future-proof tolling process

Ready to Automate Your Tolling?

You don’t need to hire more staff or add complexity to grow your business. With the right tech in place, your toll process can run itself—and even become a source of additional income.

Get in touch with us today to explore how RCM and RTM’s automated tolling solution can help your fleet run faster, smarter, and more profitably.

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